FAQ

Frequently Asked Questions (FAQ)

General Shop Information

What is this webshop?

This is the official online store of Naria, where you can purchase our music, merchandise, and exclusive items directly from the band.

Do I need an account to place an order?

No, you can check out as a guest. Creating an account is optional but allows you to track orders more easily and speed up future purchases.

Ordering Process

How do I place an order?

1. Browse our webshop and add items to your cart
2. Proceed to checkout
3. Enter your billing and (if applicable) shipping details
4. Choose your payment method
5. Confirm your order

You will receive an order confirmation email once the purchase is completed.

Can I change or cancel my order after placing it?

If your order has not yet been processed or shipped, please contact us as soon as possible via our contact page. We cannot guarantee changes once processing has started.

Payment

Which payment methods are available?

We currently accept:

• PayPal
• Credit Cards (via secure payment processing)

Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment gateways. We do not store your credit card details on our servers.

Do I need a PayPal account to pay by credit card?

No. You can pay with a credit card without creating a PayPal account.

Shipping & Delivery

Do you ship internationally?

Yes, we ship to many countries worldwide. Available shipping options and costs will be shown during checkout.

How long does shipping take?

Delivery times depend on your location and the selected shipping method. Estimated delivery times are displayed at checkout.

Will I receive a tracking number?

If tracking is available for your shipment, you will receive a tracking number via email once your order has been shipped.

Digital Products (if applicable)

How do I receive digital products?

Digital items (such as downloads) will be available immediately after payment. You will receive a download link via email and/or in your account area.

Can I re-download digital purchases?

Yes, if you have an account, you can access your downloads there. Otherwise, keep the confirmation email with the download link.

Returns & Refunds

Do you accept returns?

Returns are accepted for physical items if they are unused and in original condition. Please contact us before sending anything back.

Are digital products refundable?

Due to the nature of digital content, digital downloads are generally non-refundable unless there is a technical issue.

Contact & Support

How can I contact you if I have questions or problems?

You can reach us through the contact form on our website. We’ll do our best to get back to you as quickly as possible: info@naria.de